Q:
What does the RECSPOT.com service include?
- Web
site created by PageBuilder.
- Add/edit
content flexibility provided by StoryManager, PictureManager & FileManager.
- Event
listing.
- Online
customer registrations.
- Facility
listings.
- Facility
reservations, scheduling and rental.
-
Acceptance of online payment of fees and rentals by credit and debit
cards.
-
Reporting of registrations, rentals and payments.
- Password
security.
- Email
services and integrated messaging.
- Options
for additional Team or League pages.
- Coaching
resources.
- Team and League
management.
- Team and League
statistical engine.
- Maps
and directions.
- Travel
information.
- Selectable
news feeds.. Back
to top
|
|
Q:
What are the requirements for using RECSPOT?
A:
A computer or Internet appliance with web access is all that is required.
Internet Explorer or Netscape versions 5.0 or higher are recommended. Back
to top
|
|
Q:
Do I need to sign a long-term agreement?
A:
No. We will ask you to agree to the terms of our Service Agreement; however,
you may terminate at any time. Our Terms of Use
and Privacy Agreement are available on the web
site. Back
to top
|
|
Q:
How do I get started?
A:
Just click on the Register Now! button
on our home page and register for a 30-day free trial. After you
have filled out the registration form, our PageBuilder will create your
new web site. You can then enter your content (facilities, programs, stories,
etc.) and begin familiarizing yourself with our web publishing tools.
Contact RMS at 360-756-0035 or info@rmstech.com
to enable online registration and payment functionality.
Back
to top
|
|
Q:
Who makes changes to my site?
A:
You do, or you can authorize any employee or volunteer through the use
of your username and password. You have complete control.
Back
to top
|
|
Q:
How often can I change the information on my site?
A:
As often as you want! You can change content every day and update your
site instantly. Back
to top
|
|
Q:
I'm not a technology person. Can I get help if I need it?
A:
Yes! You can contact us at support@recspot.com
or call 1-360-756-0035. Back
to top
|
|
Q:
What do I need to accept credit card and debit card payments?
A: Nothing
at all! If you want to accept payment of fees and rentals
online, we will accept credit/debit card payments for you, and remit the
collected revenues to you on a regular schedule. You will receive immediate
confirmation of the online transaction, both for your registration needs
and for auditing purposes. Back
to top
|
|
Q:
How do I receive reports about registrations and rentals transacted online?
A:
You can receive activity reports in real-time from any location with web
access. Back
to top
|
|
Q:
Some of our programs require signed permission slips and medical waivers.
Can I post these forms for my customers to download and print?
A: Recspot
allows you to post files that can be downloaded by your program users.
You can use a variety of formats, including Adobe Acrobat, Microsoft Word,
and RTF. Back
to top
|
|
Q:
How will my domain be named?
A:
The registration form asks how you would like to name your
site. The convention is www.recspot.com/yourname/. An example of an existing
site is the Parks and Recreation Department for the City of Des Moines
who have the domain www.recspot.com/desmoines/. Back
to top
|
|
Q:
What if I already own a domain name that I want to use, or I prefer a
different name and convention?
A: You
can use your existing domain name or get a new one. If you like, we can
help you find and register available domains. Our partner, Network
Solutions, charges $35 per year to register your domain. Establishing
your custom domain on our server costs $100 (a one time charge), plus
$10 per month over your normal service charges. Back
to top
|
|
Q:
My department already has a web site. How can I use RECSPOT?
A:
Just ask your webmaster to create a link to your new Recspot site. Customers
visiting your existing site can simply click on the link to view your
programs and facilities, and register for classes and events.
If you prefer, you can also link directly to registration and/or reservation
forms from event or facility listings on your existing site. Back
to top
|
|
Q:
What does the RECSPOT service cost?
A:
Sports and recreation organizers have varied needs for establishing
or supplementing their Internet presence. We have assembled packages that
include different RecSpot components.
1) EVENT
REGISTRATION SUITE - No Monthly Fee: For
organizers who value registration efficiency over building community online,
the Event Registration Suite is a perfect tool for organizing individual
events such as races and tournaments. This package features a home page
integrated with our Event Management capabilities and allows detailed
event listings and acceptance of online registrations and credit card
payments. The suite also contains a subset of our Registration Manager's
desktop reports.
2) WEB
PUBLISHING SUITE - $39/month: Our complete Internet publishing
package for groups wanting to distribute information and build community.
This suite includes all of our easy Publishing tools for building a multi-page
web site, including our Story, Picture and File Managers that allow users
to add content, links, and file downloads. The suite does not include
our interactive Event or Facility Management tools such as online registration,
facility reservation or payment acceptance, nor does it include a customer
database or integrated messaging.
3) INTEGRATED
DATABASE SUITE - $89/month: Organizations
can supplement their existing web presence with the power of our integrated
database engine. This suite includes all of our Event, Facility and Registration
Management capabilities, but does not include our Web Publishing Suite.
Perfect for groups that have invested in a graphically intensive web site
but require interactive management capabilities including online registration,
facility reservation and rental, acceptance of credit card payments, customer
database management and integrated communications.
4) COMPLETE
INTERACTIVE WEB PRESENCE - $119/month: Everything organizers
need to establish a new web presence and offer customers online access
to information, events, facilities and communications. This suite includes
our comprehensive offering of Publishing tools and an integrated Event,
Facility and Registration Management engine.
5) CUSTOM
SOLUTIONS: RMS can design and build custom solutions
for clients with specialized needs.
If you choose to accept
online registrations, rentals and payments, RMS will charge a 5% service
fee on transactions.. Back to top
|
|
Q: RECSPOT
looks great, but I don't have time to enter my facilities and programs.
Can someone just do it for me?
A:
Yes. We can provide a turnkey solution for establishing your department's
online presence. Just give us your facility and program inventory and
we will do the rest. This service is priced according to the size of your
inventories, but the average cost is about $500. Once your site is established,
you and your department will maintain and update it. Back
to top
|
|
|
|
Q:
How will I attract visitors to my site?
A:
Your web site will be included in our growing database of sports and recreation
related web destinations that visitors can search by type or location.
You will begin attracting customers just by being part of our Internet
family. But there are other things you can do to encourage your customers
to visit.
First, promote your domain name in
the marketing vehicles that you already use. Utilize your newsletters,
program schedules, event banners and facility information boards to let
your customers know that your new web site contains the most up-to-date
information, news, schedules and changes. Always include your domain with
your address, phone and fax numbers on letterhead and correspondence.
Next, ask those with complimentary
sites to provide a link to yours. Link from your sponsors, vendors and
community groups. Also, link from local and regional chapters of sports
groups like USSSA, USYSA and Little League, as well as local league sites.
Be sure to collect email addresses
on registration forms, facility rentals and other transactions. Use your
contact list to send email messages to customers. Advise them of new programs,
schedule changes, or solicit feedback on proposed projects. Use your site
for community polls and surveys and add response addresses to your contact
list. Momentum will build as more people discover the information and
services you are providing online. Back
to top
|
|
Q:
Is my information safe?
A:
Yes. We maintain the industry's highest standard for information security.
Our data center is protected by firewall technology and all payments of
fees and rentals transacted on the site are protected by Secure Socket Layer
(SSL) software. To guard against fraud, transactions are protected using
128-bit encryption technology (greater than the US industry norm, which
is 40-bit). Back
to top |
|
